Utility Billing Services

Customer Service Counter

Utility Billing Office
Monday - Friday
8am – 4:30pm
(Holidays excluded)

Dropbox Locations (Check or Money Order)

Utility Billing Office Parking Lot Dropbox
Mon-Sun 24 hrs a day

• Checks or money orders only
• No receipts provided
• Accounts credited the next business day

Dropbox Locations (Cash Only + $1.50 Convenience Fee)

• Cash Only
• $1.50 convenience fee, paid to the dropbox location
• A copy of your utility bill will be needed to make payment
• Accounts credited the next business day

Amscot (All Locations): Business hours vary

Pay Your Bill

• Return payment with the removable portion of your bill
• Include your Account # on your check or money order to ensure proper assignment of funds
• Return payment in the envelope provided, to our bill processing center: City of Sarasota, PO Box 31510, Tampa, FL 33631-3510
• Allow five days from postmarked date to Bill Due Date

Please visit the Water Restrictions section of the Utilities Department webpage.

Every year the City of Sarasota publishes a Water Quality Report to inform Citizen's about the high-quality water resources available to them as customers.

Home-owner Applicants

Please visit the Customer Service counter of the Utility Billing Office, 1575 2nd St., in the City of Sarasota. Applicants must bring:

• Two forms of ID (one must be a government-issued picture ID – driver's license or passport)
• Proof of ownership (If you are listed as the property owner on the Sarasota County Property Appraiser's website no additional ownership documentation is required; If you have purchased the home in the last 7 days, please present the Utility Billing customer service representative with your closing documents as proof of ownership)
• Deposit and 1st Month Solid Waste Fee: $199.55 (Check, Cash, Credit, or Money Order)

Renter Applicants

Please visit the Customer Service counter of the Utility Billing Office, 1575 2nd St., in the City of Sarasota. Applicants must bring:

• Two forms of ID (one must be a government-issued picture ID – driver's license or passport)
• Copy of Rental Lease (signed by Owner and occupant) and/or Management Company Lease agreement
• Deposit and 1st Month Solid Waste Fee: $199.55 (Check, Cash, Credit, or Money Order)

Commercial/Business Applicants

Please visit the Customer Service counter of the Utility Billing Office, 1575 2nd St., in the City of Sarasota. Applicants must bring:

• A copy of Corporation and Tax ID documents (businesses must be incorporated in Florida to have utility accounts in the Corporation's name).

A New Utility Account is Required for

• Change of property ownership
• Change of account holder
• Three (3) days prior to the date of change of ownership, tenancy, or business.

When utility services have been turned off due to nonpayment, to reinstate services the account holder must

• Pay the full account balance (Cash or Credit only)
• Contact the Utility Billing department (In person or by telephone 941-263-6260) to have utility services activated again in their name.

There is a 10 day grace period before a late fee will be charged to your account. After the grace period, a late penalty of less than 1% will be applied.

All occupied or unoccupied buildings and dwelling units which are connected to the City of Sarasota's water or sewer services shall be subject to the monthly unit service availability charges for water and sewer, or both, even in months when there is no consumption of water, or no usage of water or sewer services by the customer.

• City of Sarasota Code of Ordinances Chapter 37, Article II, Sec. 37-15

The unit service availability charges shall be assessed for any month the account is active for five (5) or more days of the billing cycle. However, if one thousand (1,000) gallons or more of water have been consumed, the unit service availability charges shall be assessed without regard to the number of days of the billing cycle that the account was active.

Excessive usage is often caused by a leak at your home or business. The City provides Water Leak Information to help:

• Identify the source of high consumption
• Receive/Request a Water Leak Detection Kit
• Learn how to read your Meter
• Request a Billing Adjustment following a Repair

The City of Sarasota provides Water Meter Reading Instructions to teach account holders how to properly identify their own consumption.

Please contact the Utility Billing Team at 941-263-6260

Please contact the Utility Billing Team at 941-263-6260.