Vendors participating in procurement opportunities with the City of Sarasota can access help through OpenGov Support for any platform-related questions. To find self-service resources, visit the Help Center by clicking the blue question mark icon in the bottom-left corner of the City’s e-Procurement portal: https://procurement.opengov.com/portal/sarasotafl. There, you'll find step-by-step articles to assist with logging in, submitting bids, uploading documents, and other technical tasks.
Vendor Video Guides: https://opengov.my.site.com/support/s/article/ca6d1285-1e48-4a21-bb0d-715edb7794ed
If you still need help after reviewing the Help Center, click "Contact Support" in the top navigation bar to submit a request directly to OpenGov Support.
Use OpenGov Support for issues such as:
- Trouble accessing your account
- File upload errors
- Technical issues with submitting a response
- Questions about how to use the features of the portal
However, OpenGov cannot assist with questions related to the City's procurement processes or specific solicitations.
For questions such as:
- Clarification on a solicitation’s requirements and questions
- Deadlines, bid openings, or evaluation status
- Procurement policies or procedures
Please contact the City of Sarasota directly using the Question and Answer tab on the project or contact information provided in the solicitation.